HOW TO RETURN ITEMS TO CULTERA?
All of us here at Cultera try hard to make sure everything coming from our enormous enterprise is in perfect order, but life sometimes takes its own course.
Please read these basic instructions before returning your goods.
Which items can be returned?
You can return any items that are not what you ordered, for instance wrong size, color, model, etc. You can return any damaged items, and you can as well return anything you ordered, but later changed your mind.
When can I return the items?
No matter the reason, the last date you can return the items is 15 days after receiving the shipment. After that, we will not be able to accept your items.
What do I get in exchange for the returned items?
You can request to receive the correct item (the one you originally ordered), or you can request a different item from our store, in which case you will get a store credit. If you will request a refund, we will credit the payment card that was used to pay for the items.
How fast are returns processed?
Again, we’ll do our best to respond to and process all received claims within 28 days from receiving a return.
Who pays for the shipment?
In case the reason for the return was a mistake we made, we'll pay for the shipping. If the mistake was not ours, you will need to pay all additional shipping costs yourself.